ASKTOWEB Features

Content-Driven Responses

ASKTOWEB's AI leverages RAG (Retrieval-Augmented Generation) to answer user queries based on your website's content. It identifies relevant sections and generates responses using Anthropic's Claude Haiku 3.5 model.

This advanced model excels at producing accurate, context-based answers swiftly, typically delivering precise information within 3 seconds for a seamless user experience.

Smart Contextual Links

ASKTOWEB's responses often include quotes or references from your website. Users can click these links to access specific text or sections directly. This feature enables easy verification of information details.

The ASKTOWEB button remains visible on linked pages, allowing users to continue their inquiry seamlessly.

Intelligent Real-Time Search

As users type their questions, ASKTOWEB performs real-time searches for relevant content pages. Utilizing vector search technology, this feature displays pertinent pages even when users haven't entered exact matching words.

This increases the likelihood of users quickly finding their desired information. (For example, a query like "Do you share data externally?" might return results for the Privacy Policy page, even without explicitly mentioning "privacy".)

Multi-Language Support

ASKTOWEB offers support for multiple languages, automatically detecting the language of user queries and generating appropriate responses. Currently supporting 15 languages, including English, Japanese, Chinese, Korean, Spanish, French, German, Italian, and more.

ASKTOWEB can generate responses in the user's preferred language based on your site's content, even if your website is primarily in English.

Customizable Design

Tailor ASKTOWEB's UI colors and accent text to integrate seamlessly with your site's aesthetic. Our design team initially configures default colors to complement your site, and you can easily modify these settings through the dashboard at any time.

Smooth Navigation to Support Page

When ASKTOWEB's AI lacks sufficient information to answer a user's question, it provides a link to your pre-configured support page. This ensures users can easily access additional help when needed.

Our team sets up the support page link during implementation, which you can modify through the dashboard as required.

Multi-Model Accuracy Verification

ASKTOWEB employs a rigorous process to ensure response accuracy:

1. Anthropic's Claude Haiku 3.5 model generates the initial response.
2. OpenAI's GPT-3.5 model verifies alignment with your website's content.
3. Another pass with OpenAI's GPT-3.5 model checks for sensitive content (medical or legal).
4. Responses passing all checks receive a verification mark, indicating their appropriateness to users.

User Data Protection

ASKTOWEB prioritizes user privacy and data security. It employs SSL encryption for server communication to safeguard user data. Importantly, website data and chat information collected by ASKTOWEB are never used for AI model training.

Easy Integration

Integrating ASKTOWEB into your website is seamless. Simply copy and paste a single line of script code to complete the installation. No alterations to your website's design or structure are necessary, as ASKTOWEB automatically adapts its appearance and response content to match your website's design.

24/7 Support

ASKTOWEB provides round-the-clock answers to user questions, serving as an efficient buffer before users need to contact your human support team. This allows your support staff to focus on more complex customer interactions.

Auto Update

ASKTOWEB updates automatically, ensuring you always have the latest features and improvements without requiring any code changes on your end.

Automated Content Updates

ASKTOWEB regularly refreshes its knowledge base by updating your website's content. You can also manually initiate updates through the dashboard, where you can adjust the update frequency to suit your needs.

Real-time Analytics (Beta)

Site owners can access and review all user chat content. For high-volume scenarios where manual analysis is challenging, AI-generated summaries are available. By reviewing frequently asked questions, you can uncover valuable insights into user needs and behaviors.

AI-Powered FAQ Generation (Beta)

ASKTOWEB can automatically generate FAQ pages based on your website content and user question history. Review and edit the generated content easily through the dashboard to ensure it meets your standards and accurately represents your brand.